Returns, Refunds and Cancellations

An unmarked bag, unused and in its original condition, can be returned within 30 days of delivery for a full refund of the item price.

A bag carrying any personalization cannot be returned or exchanged once it has entered production, because it was made for you and cannot be resold. The single exception is a fault, defined below, and in that case you get a free remake or a full refund, whichever you prefer.

If your submitted text fails our content review, the item is cancelled and refunded in full, and we tell you why within two business days.

Every order has a cancellation window. You can cancel any item, personalized or not, at no cost, at any time before it enters production. In practice that is the period between placing the order and the start of the handling stage, which is normally two working days.

To cancel, email support@uyaferluggage.shop with your order number and the item you want to drop, or call +1 714 914 0332 during opening hours. We confirm the cancellation in writing and refund the full amount.

Once an item has entered production, a personalized item can no longer be cancelled. An unmarked item can still be cancelled up to the point of dispatch.

The item must be unused, unwashed, with any tags attached, and in a condition we can resell.

Step one: email us at the address below within 30 days of delivery with your order number and the items you want to return. Step two: we email a return authorisation and the return address within one business day. Step three: send it back with the authorisation reference on the outside of the parcel. Step four: we inspect on arrival and refund within five business days of receipt.

Return shipping for a change of mind is paid by you. Return shipping for a fault is paid by us, and we send a prepaid label.

A personalized bag is made to your specification. The mark is cut, pressed, stitched or sewn into the material and cannot be removed or resold. For that reason all personalized items are final sale.

This is disclosed to you three times before you can pay: at the bottom of the configurator while you are setting the mark, directly above the add-to-cart controls on the product page, and as a separate confirmation you must tick at checkout. The payment step stays disabled until that box is ticked.

We treat these four as faults, and any one of them entitles you to a free remake or a full refund, at your choice:

One. The characters produced do not match the characters on your order. Two. The mark is more than 3 mm away from the position recorded on your archived preview. Three. The material is damaged, torn, delaminated or split. Four. The method is defective, for example foil that lifts, stitching that unravels, or a cut that goes through the panel.

These are not faults: variation in grain, colour or depth across natural leather; slight variation in stitch density; a mark that is smaller or larger than you imagined but matches the cap height you selected; and damage from carrying more than the suggested working load printed on the product page.

Email support@uyaferluggage.shop within 30 days of delivery with your order number and photographs of the problem. We respond within one business day. If it is a fault we send a prepaid return label and either remake the item or refund it in full, whichever you ask for. We do not require you to accept a remake.

Refunds go back to the original payment method used for the order. We do not issue store credit in place of a refund unless you ask for it.

We process approved refunds within five business days of approving them. How long the money takes to appear after that depends on your bank or card issuer and is typically a further five to ten business days.

Where an order qualified for free shipping only because of an item you later returned, the original outbound shipping cost may be deducted from the refund. We state the amount before processing.

If something is wrong, contact us before raising a dispute with your bank or card issuer. Email support@uyaferluggage.shop or call +1 714 914 0332. We acknowledge every complaint within one business day and aim to resolve it within five.

If you do raise a dispute, we will supply the issuer with the order record, the archived production preview for any personalized item, the delivery confirmation, and the record of the confirmation you ticked at checkout. Where a dispute is decided against us we refund in full and do not pursue you further.

Fraudulent claims are the only case in which we will contest a decision.

If a parcel arrives damaged, photograph the packaging before opening it if you can, and tell us within seven days of delivery. If tracking shows delivery but you have not received the parcel, tell us within 21 days of the delivery date. In both cases we replace or refund the order; we do not ask you to pursue the carrier yourself.

PROMO DADDY LLC, 800 N Apollo Blvd, Melbourne, FL 32935, USA. Returns and refunds: support@uyaferluggage.shop · +1 714 914 0332 · Monday to Friday, 9:00 to 17:00 Eastern Time. Last updated 13 August 2026.